Terms & Conditions

The following terms and conditions apply to all of our property rentals

Booking and payment terms

• All quoted prices and all payments due are in EUROS (€).
• In order to validate a booking a deposit of 35% of the total rental quoted must be paid within 7 days from the date of confirmation, or 3 days if the rental period starts within 8 days or less. Details on where to send the deposit with be supplied at the time of confirmation of the booking.
• The outstanding balance is to be paid 6-10 weeks prior to arrival.
• For many properties we are required to ask for a €250 (average) deposit against damages in addition to the outstanding rental balance due on arrival. The value of damage deposit required will vary from property to property.
• The deposit will be refunded promptly on the day of departure or maximum within 7 days once the property and inventories are checked and no damages or missing items are reported. If this condition applies to your rental you will be notified before you book.
•  Payment of this 'damages deposit' is to be made on arrival.
• Customers are required to provide for themselves all necessary insurances against personal injury, damage, theft, cancellation, delay, etc. We reserve the right to check that this insurance is in place, as required by property owners. Usually we will request a faxed copy of the insurance cover.
• The deposit is non-refundable and in case of a cancellation cannnot be refunded for any reason whatsoever.
• Credit Card payments will include a 3% surcharge.

Arrival & Departure

• Unless otherwise stated, check in is from 3pm onwards.
• All properties must be vacated by 12pm midday in order for us to prepare the property for the next incoming guests.

General Property rules

• No visitors are allowed on the premises without our express permission. Any breach of this condition will be subject to either a retrospective payment or a request to vacate the premises without notice. Retrospective payments will be charged at the full rate plus 10%.
• Absolutely no pets are allowed unless by written agreement from the owner.
• We are not responsible for any noise or disturbance going on in the nearby area such as traffic or construction works. If we are aware of any kind of noise in the area before your arrival we will do our best to move you to a different and if possible similar scale property.
• Water, electricity and gas consumption are included in the price, except for long term rentals and some winter letting properties. In some properties ovens are gas operated so please use these services wisely.
• Maid service is provided once a week for rentals of more than 7 nights.
• No refund of monies paid can be made for breach of booking terms and/or property rules.
• No sub-letting or lending of the property is permissible under any circumstances.
• We want to offer you an enjoyable and stress free holiday. It is important that you contact us immediately so that we can take the necessary steps to resolve any problems/issues or special requirements you may have. We hope you have a pleasant stay and look forward  to your future custom.

General Property Descriptions

Although we try to maintain accurate descriptions of all our properties we cannot take responsibility for innaccuracies as property specifications change from time to time. If there is anything you want us to specifically verify then please state this clearly during your communication with us prior-to or during the booking process. If you come across any errors then we would be grateful if you could point these out to us so they can be corrected.

Property pricing and descriptions

Prices: Where there are two prices specified for a given month, e.g Lm75/Lm85 the first price is applied from the 1st - 15th of the month and the second price applies from the 16th- end of the month.

Off-road Parking: This usually means there is parking space within or adjacent-to the property boundaries, or is off the immediate public road. this could be a drive way, a parking area, or a car-port. In some cases such as apartments this could be shared with adjoining properties. Public parking is usually possible next-to or close to all properties.

Phone/Internet access: Many properties have telephones that can receive incoming calls at no cost, but outgoing calls are usually charged as a pay-phone or by buying a phone card. Internet access is usually charged for a daily additional charge, but may be free with some properties. Usually we will state this on the relevant property page.

Air-conditioning: More and more properties now offer air-conditioning. In general most properties offer this facility for a small additional charge. This is usually stated on the relevant property page.